Shipping & Returns

 

Return Policy

 

Original sales receipt must accompany returns.

We accept returns for exchange or refund 30 calendar days after delivery of the product.

At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”.

Definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way
  • Within 30 calendar days of the delivery date
  • Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.

Refunds are contingent upon inspection of item(s) once we receive it.

Again, you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Please email us for RMA processing: parts@michaelskeys.com


Shipping

Shipping Rates Are Calculated in Real Time

 

Rates are based on the shipping options you select, the products you are purchasing and where they are shipping too. 

We do not ship on weekends or holidays.  

Delivery estimates are calculated on business days and do not include weekends or holidays.

Our shipping cutoff is 3:00 PM CST Monday – Friday. Orders placed after our shipping cutoff time typically ship the following business day provided that the items are in stock.

Please note, if an item is out of stock at the time of your order, the entire order will be held until all items are available.Please let us know if you would like the order to ship separately, additional charges may apply.

We use UPS as our standard shipping method for Continental U.S. orders.

Orders within the DFW area qualify for in-store pickup. All other orders will be changed to ground shipping. Check our Store Locations page to learn about which site will be available for product pick up. You will be contacted when your product is ready for pick up at one of our locations.

Express Shipping Options

UPS Next Day Air, Second Day Air options are available during checkout. We do not ship on weekends or holidays.

If you need your order shipped to arrive within 1-2 business days, we strongly recommend that you call us at 1-972-498-1026 to check product availability before ordering.